Get Answers to Frequently Asked Questions Here
Our new customers often ask us about pricing, the areas we cover, how to pay and so on. Here are a few of our most frequently asked questions. If you don’t see your question, don’t worry; simply give us a call or email us your questions.
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How much do you charge?
The answer really depends on the size and layout of your house, which method you would like us to use, how many windows you have, and how easy it is to access and clean them. To give an exact answer we will pay you a visit at a time convenient to you, and we will provide you with a free quote. However, as a rough guide most of our customers pay between £10 and £15 for a 4 or 8 week clean.
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How often should I have my windows cleaned?
We recommend every 4 weeks, or alternatively every 8 weeks. 4 weeks is best as the windows are just starting to get dirty again, especially if you live near a construction site or a busy road. It’s also a lot more straightforward for us to plan 4-weekly visits and for you to anticipate when we are due, as it’s roughly once a month and usually the same time of the month. 8 weeks is still an acceptable amount of time between visits if you would prefer that, although it means your windows and frames will be a little bit more dirty and will require more time to get them clean again. We don’t recommend leaving it longer between cleans.
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What areas do you cover?
We are based in Elland, West Yorkshire. The majority of our customers are on and in the estates joining Lower Edge Road, Rastrick and Fixby. We are happy to quote for homes within a roughly 5 mile radius of Elland, and if you live in one of the areas just mentioned, that will make us very happy.
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Why can you only clean 1 and 2 storey houses using traditional method, and why do you charge extra?
When we use the traditional method to clean windows, it means climbing up ladders and getting up close to the windows. We value our safety, and because of this we do not climb any higher than 2 storeys. If you have a 3 storey house, we would recommend that you choose the pure water reach-and-wash method, where the operator uses a pole and brush from the ground, minimising risks from working at height. Because of the increased risk and the longer time it takes for us to do a thorough clean using traditional method, we will normally charge a slightly higher price than if we were to use the reach-and-wash method, typically 1.5 times as much as a reach and wash quote.
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Do you still come in the Winter?
Yes, we do. The windows will still get dirty and require regular maintenance. However, we value our personal safety, and if the weather is particularly icy or windy when we are due we will come another time.
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Do you come when it’s raining?
We will still try to work during very light rain or between showers, but not in heavy rain, icy conditions or high wind. We will re-book your cleaning for the next available time.
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Do I have to be at home when you visit?
No, not usually. Most of our customers are happy for us to come when their cleaning is due and to let ourselves in through the back gate. Others prefer us to send them a text a day or two before so that they can leave the gate unlocked. Some have to be at home to let us through a locked garage, and others are happy for us just to do the front windows. We always check from the start if you will be happy for us to arrive unannounced or if you would prefer us to let you know when we are coming. While many window cleaners will happily hurdle a locked gate or fence, we do not do this due to the equipment we use and safety concerns.
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What if I have to skip one or more of my regular cleans?
If because of access or another reason you need to skip a clean or rearrange it for a later date, we will do our best to accommodate, and normally we would not charge any extra. However, please bear in mind that we have a very tight schedule at times, and it’s best if we clean your windows at the same time or day as other customers in the same area. This way, everyone is able to have an equally high level of service on the same regular basis. It is also our policy that if your windows go an excessive time past the agreed schedule for cleaning, we will have to charge extra to make up for the extra work that will be required. Normally this would be if you have skipped 2 or 3 cleans in a row, depending on your agreed cleaning schedule.
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What payment methods do you accept?
We accept (and prefer) BACS bank transfer, and we also accept cash and cheques.
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How can I pay you if you come when I am not at home?
We leave an invoice through the letterbox to let you know that we have cleaned the windows, with details of the amount due and our payment information. Please use your address as a reference when paying by BACS.
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How soon do I have to pay?
Please pay your bill within 7 days. If you will need a bit longer, please let us know, as we appreciate circumstances may make it difficult at times. However, it is our policy that if we have not been paid for two cleans in a row, we will cease regular visits until the outstanding amount is paid. As mentioned in point 8 above, if an excessive amount of time has passed since the last visit when we resume cleaning, we will have to charge extra the first time we return.
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Do you have insurance?
Yes, we have full public liability insurance. However, we value your property and our reputation, so we will always take great care to avoid any accidents in the first place.
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Do you do one-off cleans?
Yes, we are happy to do one-off cleans. However, we would charge extra to compensate for the extra time and effort required to get everything looking its best.
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Do you charge extra for the first clean?
Yes. As per point 13 above, cleaning your windows for the first time (even if you had a window cleaner before) will take extra time and effort. Because of this, we normally charge between 1.5 to 2 times the amount of a regular clean, depending on the amount of dirt on the windows and frames. Most customers are happy with this policy and understand the need for it, and we feel it will still be good value for money for you.
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How do I cancel my window cleaning?
We are always sorry to lose a customer, but we understand that sometimes this is necessary (for example, if you move house outside of our coverage area). Please let us know as far in advance as you can if you will need to cancel your cleaning, either in person, by text or phone, and we will stop visiting after the time you will no longer need us. If you are not happy with our service in some way and are thinking of cancelling because of this, please speak to us about your concerns first. We won’t be offended and we will try to resolve whatever is making you unhappy within reason. However, if you would still prefer to cancel then we will respect your choice.